About Sparrow Health

Streamlining Business Processes
for Multi-Location Clinics with
a Comprehensive Online Solution

Sparrow Health

A multi-location chiropractic clinic sought an online solution to streamline their operations. We developed a comprehensive solution. This case study highlights the problem, our solution, and the development process.

Industry

Health

Company Size

0-10 Employees

Service We Provide

Website Design
Website Development

Problem statement of the client

SnapCrack, a chiropractic clinic with multiple locations, faces challenges in managing its online business processes. They require a solution that efficiently manages patient data, clinic locations, appointment scheduling, and patient subscriptions. The following factors explain the challenges they are facing

Business process management

client faced challenges in managing their business processes at multiple locations. We developed an online solution that streamlined their operations, ensuring efficient management across all locations.

Patient data management

Managing patient data was a priority for the client. Our system provided a comprehensive solution to organize and securely store patient information, including personal details, medical history, and treatment progress.

Clinic location management

Client needed a system to manage their various clinic locations effectively. Our solution simplified location management by centralizing address details and contact information and facilitating seamless communication between clinics.

Appointment scheduling

Efficiently managing patient appointments was crucial for the client. Our system offered a user-friendly interface for scheduling appointments, ensuring smooth and organized appointment management.

Patient subscription management

The client required a system to handle patient subscriptions seamlessly. Our solution enabled them to manage subscription details such as pricing, duration, and renewal options, streamlining the subscription management process.

The Process

To build the custom online platform for client, Knovator followed a three-step process:

Discover

User Ineterviews
User Research
Competitive Analysis

Define

User Persona
Emphaty Map
Journey Map

Ideate

User Flow
Card Sorting
Information Architecture

Design

Wireframes
Visual Design
Prototyping

Test

Usability Testing
Implement Feedback
Feedbacks

Technologies

We employed cutting-edge technologies and state-of-the-art tools to create a dynamic software solution for our client. We aimed to provide a user-friendly experience with robust features and an interactive interface. Leveraging our expertise and innovative approach, we exceeded the client’s expectations and propelled their business to new heights of success.

Node.js

Serving as the backbone of the application, Node.js enabled us to build a high-performance and scalable backend infrastructure. It facilitated efficient data management, seamless request handling, and real-time communication, ensuring optimal performance for the platform.

React

Employing React, a powerful JavaScript library, we crafted dynamic and interactive user interfaces. React enabled us to build engaging and responsive web pages, enhancing the overall user experience and driving user engagement.

The Solution

Our experts provided the client with a comprehensive solution, building a customized online platform that addressed their challenges in managing business processes, patient data, clinic locations, appointment scheduling, and patient subscriptions. Our solution revolutionized client’s operations, ensuring efficiency and an exceptional experience for patients and staff.

For Patient data management

The implemented system effectively stored and managed comprehensive patient information, including personal details, medical history, and treatment plans. This enabled healthcare providers to access and update patient records securely, ensuring accurate and up-to-date information for optimal care delivery.

For Clinic location management

The system incorporated a robust database that contained detailed information about the multiple clinics operated by the client. It included essential data such as addresses, phone numbers, and operating hours, facilitating efficient management of clinic locations and enhancing accessibility for patients seeking chiropractic services.

For Patient queue management

With the system’s advanced queue management capabilities, patients were able to join a virtual queue and receive real-time updates on their estimated wait times. This streamlined the patient flow, reduced waiting periods, and improved overall patient satisfaction.

For Appointment scheduling

The implemented system offered a user-friendly interface for patients to schedule appointments conveniently. It provided a comprehensive view of their upcoming appointments and offered flexible options for rescheduling or canceling appointments. Automated reminders via email or SMS ensured that patients were informed and prepared for their scheduled visits.

For Patient Subscription management

The system introduced a seamless process for patients to subscribe to the client’s various chiropractic services. It allowed them to choose from different subscription plans, providing pricing details, duration options, and easy renewal processes. This enhanced patient experience and provided convenient access to ongoing chiropractic care.

For Patient chart management for the chiropractic practitioner

The system empowered chiropractors with a comprehensive platform to manage patient charts effectively. It facilitated the documentation of treatments, progress tracking, and note recording, ensuring accurate and organized patient records. This enabled chiropractic practitioners to deliver personalized care and make informed decisions based on historical data and treatment outcomes.

Key Results

After we implemented the solutions, the client application was able to achieve the following results:

Streamlined Property Management:

Through our implementation, the client’s application seamlessly managed 36 properties. Property owners experienced enhanced efficiency and convenience as they easily accessed and utilized the platform’s intuitive features, effectively managing their properties with ease.

Efficient Handling of Numerous Buildings:

The application successfully handled a substantial number of 8000 buildings, showcasing its capabilities. Our solution enabled efficient tracking, organization, and maintenance of the extensive property portfolio, ensuring smooth operations and minimizing administrative challenges.

Testimonials

Our Happy Customers

Pranav Brahmbhatt

The solution has saved the partner's time and allows them to easily manage their database. Knovator Technologies is responsive and makes themself available for around-the-clock support. They're communicative, attentive to requirement details, and treat the partner with genuine, familial-like care.

Shailesh Chaudhari

Knovator delivered a functional platform that has garnered nearly 40,000 subscribers in just four months, which internal stakeholders note is particularly impressive for India. The team adhered to the budget and often outpaced time estimates. They provided daily, weekly, and monthly plans.

Natacha DE VADAS

It was a pleasure to work with Knovator. They were hired to update my webiste and he did extensive research on the industry that I am in. He even took the persona of a prospective customer and asked questions that I had not thought of. Very refreshing. He is trustworthy and reliable does what he says he will do. Thanks to Upwork too, I have been looking for a webdesigner for months and could not find one that had the energy and enthusiasm for what my business.

Rushabh Sheth

We have been working with Knovator for the last one year and their team is extremely talented. They take ownership of the project and deliver on time. They maintain very good communication throughout and have a very collaborative approach to building new technology. We see them as an extension of our team and we are very happy to recommend them to anyone looking for a talented and dedicated tech partner.

Mayank Soni

Knovator Technologies developed and delivered the project according to the client’s proposed timeline. They had a smooth workflow and utilized communication tools to improve contact. The team fulfilled all of the client’s expectations.

Priyanka Bisht

Senior Program Manager - NASSCOM

The job board delivery was spot-on in terms of timeline. The communication throughout the project was excellent. The team kept us informed at every step of the process, ensuring that we were always in the loop and aware of the progress being made.

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