Detailed Job Description for Patient Service Representative

Introduction:

We are seeking a highly motivated and customer-focused Patient Service Representative to join our healthcare team. The ideal candidate will have excellent communication skills, attention to detail, and a passion for helping others. If you are looking for a rewarding career in healthcare, we encourage you to apply.

Job Responsibilities:

• Welcome patients and visitors warmly and professionally.
• Organize appointments and maintain patient records.
• Promptly answer phone calls and emails.
• Verify insurance details and handle co-payments.
• Deliver information and support to patients and their families.
• Keep the reception area neat and organized.

Job Brief:

As a Patient Service Representative, you will play a critical role in ensuring our patients receive the best possible care. You will be responsible for managing patient records, scheduling appointments, and providing excellent customer service. You will work closely with our healthcare team to ensure a seamless patient experience.

Detailed Responsibilities:

• Ensure patient records are managed and kept accurate and complete.
• Schedule appointments and conduct follow-ups with patients as necessary.
• Confirm insurance details and handle co-payments.
• Offer information and support to patients and their families.
• Keep the reception area tidy and well-organized.
• Work alongside the healthcare team to meet patient needs.

Requirements and Skills:

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office and electronic medical records systems
• Knowledge of medical terminology and insurance billing processes
• Ability to work in a fast-paced environment

Frequently Asked Questions (FAQs):

Review and Approval:

This job description has been reviewed and approved by the HR department.